Privacy Notice

Introduction

Jo123 operates an online gambling platform. This Privacy Notice explains how we collect, use, disclose and protect personal data when you visit or use our Website and services, and how you may exercise your rights in relation to that data.

Data controller and contact channels

Jo123 is the data controller of your personal data for the purposes of this Privacy Notice. If you have questions or requests regarding this Policy, contact Jo123 through the in‑account support channels or via the contact options published on our Website. We will respond within applicable statutory timeframes and provide whatever information is required by law.

What personal data we collect

• Identity data: name, date of birth, government‑issued identification documents.
• Contact data: email address, postal address, phone number.
• Financial and transaction data: payment method details, deposits, withdrawals, bets, winnings, and related verification information.
• Technical data: IP address, device type, browser information, geographic location derived from IP, and data collected through cookies and similar technologies.
• Usage and profile data: information about how you use our Website and services, login details, preferences, and communications.
• Marketing data: your preferences for receiving marketing materials and responses to campaigns.

How we collect personal data

We collect data directly from you when you register, place bets, make deposits or withdrawals, or communicate with us. We also collect data automatically through your use of our Website (for example, via cookies and security logs). We may obtain information from third parties where this is necessary to provide services or to comply with legal obligations, such as identity verification and fraud prevention.

Purposes and lawful bases for processing

• Performance of contract: to provide our betting, gaming and related services and to manage your account.
• Legal obligations: to comply with anti‑money laundering, fraud prevention, tax, and other regulatory requirements.
• Vital interests: to protect your safety and well‑being, including age verification and responsible gambling measures.
• Legitimate interests: to secure our services, detect and prevent abuse, improve products and services, and conduct internal analytics.
• Consent: where required for marketing communications or certain tracking technologies.

We will only process data for the purposes described above and in ways that align with applicable law. When processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

Purposes of processing data

• Identity verification and age checks to comply with regulatory requirements.
• Account management, payments, and dispute resolution.
• Security, fraud prevention, and integrity of the gambling platform.
• Customer support and service quality improvements.
• Marketing and promotions, where you have consent or a legitimate interest as permitted by law.
• Risk assessment and responsible gambling interventions, including activity monitoring and setting limits when appropriate.

Sharing of personal data

We may share personal data with:

• Service providers and processors necessary to operate the Website and deliver services (payment processors, identity verification, IT support, customer service).
• Regulators, licensing authorities, and law enforcement upon request or as required by law.
• Affiliates and entities within the Jo123 group to support operations, security, and compliance.
• Third parties for fraud prevention, credit risk assessment or as part of regulatory reporting where allowed by law.

Cross‑border data transfers

Where required, we may transfer personal data to countries outside your resident jurisdiction. In such cases we implement appropriate safeguards, including contractual mechanisms and data protection standards, to ensure an adequate level of protection for your data.

Data retention and deletion

We retain personal data only as long as necessary to fulfill the purposes described in this Policy and to comply with legal and regulatory obligations. For the purposes of the services, data will be retained for a minimum of five years after the termination of the customer relationship. In certain cases, longer retention may be required by applicable law, anti‑money laundering controls, or other regulatory or civil obligations. When data is no longer needed, it will be securely deleted or anonymized.

Security of your data

We implement technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. This includes:

• Encryption of data in transit and at rest where feasible (for example, TLS for connections and strong encryption standards for stored data).
• Access controls and authentication procedures that limit data access to authorized personnel with a legitimate need.
• Regular security assessments and incident response planning to address potential data breaches.

We require contractors and service providers to protect data and comply with applicable privacy laws.

Your rights and choices

You have rights under applicable privacy laws, including the right to:

• Access and obtain a copy of your personal data.
• Rectify inaccurate or incomplete data.
• Erase data in certain circumstances (right to be forgotten).
• Restrict processing in specific situations.
• Data portability, where applicable.
• Object to processing based on legitimate interests or for direct marketing, including profiling.
• Withdraw consent, where processing is based on consent.

To exercise these rights, contact Jo123 through the normal contact channels. We may require verification before fulfilling requests.

Marketing and communications

We may use your contact information to send marketing messages if you have opted in or if it is otherwise permitted by law. You can opt out of marketing at any time by using the unsubscribe options in communications or by contacting us. Even if you opt out, we may continue to send transactional messages related to your account.

Cookies and tracking technologies

We use cookies and similar technologies to improve site performance, remember your preferences, and analyze usage. You may manage cookie preferences through your browser settings and our Website’s preferences tool where available. Some cookies are strictly necessary for the operation of the Website and cannot be disabled. Consent for optional cookies may be revoked at any time.

Children and minors

Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we learn that a child has provided data, we will delete it and may take steps to verify age and restrict future access.

Changes to this Privacy Notice

We may update this Privacy Notice to reflect changes in our practices or applicable law. We will publish the updated policy on our Website and, where required, provide notice to affected users. Your continued use of the Website after any changes indicates your acceptance of the revised policy.

How to contact us about privacy matters

If you have questions, requests or complaints regarding this Privacy Notice or our handling of your personal data, contact Jo123 through the in‑account support channels or the published contact options on our Website. We will respond in a timely manner and provide information about your rights and our processing activities.