Jo123 Fair Play governs all games and financial interactions on the Jo123 platform. This policy defines the standards of fairness, transparency, and responsible gaming that apply to every player and every transaction. By using Jo123 services, you consent to this policy.
Jo123 operates under a recognized gaming license and is subject to applicable regulatory oversight. We comply with statutory requirements governing integrity, player protection, anti-money laundering controls, and dispute resolution. The regulatory framework provides independent oversight of game fairness, financial settlements, and data security.
All Jo123 games run on certified Random Number Generators (RNGs). RNG certification and ongoing integrity checks are conducted by independent third parties. We perform regular audits of software and operations to verify fairness and minimize bias. An independent auditor reviews payout percentages monthly and confirms alignment with disclosed figures.
Full game rules, wagering outcomes, and payout structures are published in the game rules. Each game's return-to-player (RTP) ranges and odds are disclosed where applicable. Jo123 reserves the right to modify game rules in accordance with regulatory requirements and will provide notice of material changes prior to implementation.
Jo123 supports responsible gaming. Players must be 18 years of age or older. We provide self-control tools, including deposit limits (daily up to 1,000 EUR; weekly up to 3,000 EUR; monthly up to 10,000 EUR), cooling-off periods, and self-exclusion options. These tools are accessible in the account settings and are designed to prevent problem gambling. We provide information about responsible gaming resources and emergency contact options for assistance.
Jo123 implements risk-based identity verification (KYC) for account creation and ongoing activity. Acceptable documentation includes government-issued photo identity, proof of address, and evidence of source of funds as required. We monitor transactions for suspicious activity in line with applicable anti-money laundering laws. Documentation requested for verification will be treated confidentially and retained only for as long as required by law or regulatory obligations.
We maintain complete audit trails for all transactions. All deposits and withdrawals are processed through secure methods in compliance with applicable laws. We apply fraud-detection controls and may request supporting documentation prior to processing transactions or to resolve discrepancies. We may suspend or decline transactions in cases of suspected fraud or non-compliance with this policy.
Players may submit complaints via official support channels. We acknowledge complaints within 3 business days and provide a substantive response within 15 business days. If you are not satisfied with the outcome, you may refer the matter to an independent ADR provider in accordance with our Player Complaints Policy. The process and timeframes are published in the policy.
Jo123 safeguards personal data in line with our Privacy Policy. We employ reasonable technological and organizational measures to protect information, ensure secure communications, and prevent unauthorized access. Personal data may be collected for identity verification, fraud prevention, and customer support. You have rights to access, correct, or delete data as permitted by applicable laws and our policy.
Jo123 may amend this Fair Play Policy. Material changes will be communicated through official channels and take effect on the stated date. Continued use of Jo123 services after the effective date constitutes acceptance of the updated policy.